This policy is effective from January 2026
1 Introduction & Scope
The va99 online gaming platform ("va99", "we", "us") places the highest importance on the privacy of its users ("you", "member"). This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep your data safe.
This Privacy Policy applies to the va99 website (https://va99.top) and mobile application. By registering or using the platform, you consent to this Privacy Policy.
- This policy is written in English so all members in Bangladesh can easily understand it.
- The Privacy Policy may be updated at any time; members will be notified of significant changes.
- If you have any questions, please contact our support team.
Our Core Commitment
va99 never sells your personal data to third parties. Protecting your privacy is a core part of how we operate.
2 What Data We Collect
Several types of data are collected on the va99 platform. This information comes from three main sources: what you provide directly, what is collected automatically while you use the platform, and documents submitted for identity verification.
| Data Type |
Example |
Collection Period |
| Identity Information |
Name, date of birth, nationality |
During Registration & KYC Verification |
| Contact Information |
Email, phone number |
At Registration |
| Financial Information |
Mobile banking number, transaction history |
Deposits & Withdrawals |
| Identity Documents |
NID, passport copy |
During KYC verification |
| Technical Information |
IP address, browser, device |
While Using the Platform |
| Gaming Data |
Bet history, game logs |
While playing games |
What We Do Not Collect
va99 never collects your bank account password, full card number details, or social media passwords.
3 Purpose of Data Use
Va99 uses collected data only for specific and legitimate purposes. Below we clearly outline what data is used for and why:
- Account Management: Your identity and contact details are used for registration, login, and account security.
- Payment Processing: Financial information is used to process deposits and withdrawals. Third-party payment processors only receive the data strictly necessary to complete transactions.
- KYC & Fraud Prevention: Identity documents are used for identity verification, anti-money laundering compliance, and account security.
- Customer Support: Your contact details are used to resolve issues and improve the quality of our service.
- Promotional Offers: Relevant offers are sent based on your preferences and gaming history. You can opt out of this at any time.
- Legal Obligations: Data may be disclosed to regulatory authorities upon request.
- Service Improvement: Analytical data is used to improve platform performance and enhance the user experience.
Va99 never sells your data to advertising companies or external marketers. All data use stays strictly within the limits described in this Privacy Policy.
4 Data Sharing Policy
Va99 may share data with third parties in the following limited circumstances:
- Payment Partners: Payment providers such as bKash, Nagad, and Rocket only receive the information necessary to complete transactions.
- IT & Security Services: Technology service providers may be involved in operating the platform, but they are not permitted to use your data for their own purposes.
- Legal Authorities: Data may be disclosed in response to a court order or government directive.
- Fraud Investigation: Data may be shared with relevant authorities in connection with investigations into financial fraud or money laundering.
Third-Party Agreements
All third-party partners of va99 are required to comply with strict confidentiality agreements. They may only use your data for the specific tasks assigned to them.
5 Cookies & Tracking Technologies
The va99 website uses cookies and similar technologies to enhance your browsing experience and keep the platform functioning properly.
- Essential Cookies: Essential for maintaining login sessions and core platform functionality.
- Performance Cookies: Monitors page load times and overall platform performance.
- Functional Cookies: Remembers your language preference and settings.
- Analytical Cookies: Anonymous data is collected to understand which pages are used most.
Cookies can be disabled through your browser settings, though some platform features may not function as a result. The mobile app uses local storage instead of cookies.
6 Data Storage & Security
Va99 follows industry-standard technologies and practices to protect your data. Our security measures are described in detail below:
- SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
- Database Encryption: All sensitive data we store is kept in encrypted form.
- Access Controls: Only authorized personnel may access specific data.
- Regular Security Audits: Third-party security experts regularly audit and test our systems.
- Data Retention Period: All data is retained while your account is active. Following account closure, certain data may be kept for up to 5 years to meet legal obligations.
In the Event of a Data Breach
In the event of a data breach, va99 will notify affected members by email within 72 hours and take prompt remedial action.
7 Your Privacy Rights
As a va99 member, you hold the following rights over your own data. To exercise these rights, please contact our support team:
Right to Access
You can find out what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under specific conditions.
Right to Restrict Processing
You may request that processing of your data be restricted in certain circumstances.
Right to Data Portability
You may request a copy of your data.
Right to Object
You have the right to opt out of marketing communications.
Once a rights request is submitted, va99 will generally respond within 30 days. In some cases, data deletion may not be possible due to legal obligations — you will be informed of the reason if so.
8 Minor's Privacy
Va99 strictly prohibits registration by anyone under 18. We do not knowingly collect any data from minors.
- Age verification is carried out at the point of registration.
- If an account is suspected to belong to a minor, it will be closed immediately.
- Parents who have concerns are welcome to contact our support team.
A Note for Parents
If your child has accidentally registered on va99, please contact
[email protected] immediately. We will close the account promptly.
9 Privacy Policy Updates
Va99 reserves the right to update this Privacy Policy when necessary. Depending on the nature and significance of the changes, we will notify members through the following methods:
- Major Changes: A notification will be sent to your registered email address.
- Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
- Major Changes: Re-consent may be requested when you log in to the platform.
Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree with the revised policy, please contact our support team to close your account.
10 Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team:
- Email: [email protected]
- Support Hours: 7 days a week, 24 hours a day
- Response Time: Usually within 24–48 hours
We take every privacy request seriously and aim to resolve it as quickly as possible. Your trust and confidence are va99's most valuable asset.
Live Support
For urgent privacy concerns, contact our live chat support anytime — we're available 24/7.
Why va99's Privacy Policy Can Be Trusted
Industry-Standard Encryption
All your data is protected by 256-bit SSL encryption. Hackers and third parties cannot access your information.
No Data Sales
Va99 never sells your personal data to advertising companies or external marketers — that is an absolute policy we do not compromise on.
You're in Full Control
You always retain the right to view, correct, or delete your data. You can submit a request at any time.
Transparent Data Use
This policy clearly states what data is used for and why. There are no hidden terms.
Prompt Breach Notification
In the event of a data breach, affected members will be notified by email within 72 hours and prompt action will be taken.
Full Policy in English
This privacy policy has been written in clear, plain English with our Bangladeshi members in mind.
Play Safe, Stay Trusted
Your data is secure with VA99. Register now and experience Bangladesh's most trusted gaming platform.